Refund policy

I have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Should you wish to return the artwork, you can contact me at support@matthieupierreart.com. If your return is accepted, you have to find a shipping company as well as pay for the return shipping on your own and send it to:

Matthieu Pierre Art
chemin des curs
32730 Malabat
France

Once I have received the product and it is all good I will make the refund and you will receive a full refund for the product - but minus the delivery charge. 

Items sent back to me without first requesting a return will not be accepted.

In Case of Damage:

Upon receipt, promptly inspect the packaging for visible damage or signs of impact. Please unwrap the artwork and check for any damage. If the artwork has been damaged during transit, please request the carrier to return the package and then contact me at support@matthieupierreart.com.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
I will notify you once I have received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.